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Are Shared Services a Prerequisite for Intelligent Automation?

Are Shared Services a Prerequisite for Intelligent Automation?

Across Finance, Human Resources, and other Shared Service-oriented industries, professionals are wondering if SSOs are the necessary first step prior to implementing Intelligent Automation.  Mary Sue Rogers breaks down the questions everyone is asking, and dives into whether RPA, AI and Robotics (combined as Shared Services) make for a successful operation.

Why HR services needs intelligent automation

Why HR services needs intelligent automation

Intelligent Automation and humans working alongside machines is the new norm; support services focused on human resources are the latest way to not only save on costs but also increase efficiency and productivity.

Teaching chatbots how to do the right thing

Teaching chatbots how to do the right thing

AI chatbots are a great addition to any team's digital initiative to streamline processes and advance productivity. Still, chatbots are far from perfect and there is work to be done on communication techniques. This article details how the chatbot industry is transforming to evaluate the impact of bots' speech on humans...
Let’s treat HR services like a commercial enterprise would

Let’s treat HR services like a commercial enterprise would

An interview with Matthew Willden of Amazon's HR Services; Willden explains the importance of Human Centered Design thinking and why it's essential for HR professionals to take pride in the services they provide to their organizations.
Artificial Intelligence Will Make HR More Human, Strategic and Innovated

Artificial Intelligence Will Make HR More Human, Strategic and Innovated

We have all witnessed the evolution of the HR function, moving from a traditional department that hires, fires and manages benefits, to having the opportunity to be a “business partner” to support business transformation. Fortune 500 organizations have developed advanced HR practices that leverage strategy and operating models using talent, culture and leadership capabilities. However, technology disruption is challenging HR to design a strategy that delivers a different value proposition, one that includes AI, and to better serves employees and customers delivering value to shareholders.

Three Myths that Prevent Organizations Moving into Cognitive Automation

Three Myths that Prevent Organizations Moving into Cognitive Automation

How can organizations come out of a self-imposed standstill on cognitive bots and unlock huge automation potential? Check out the top three myths that stand in the way of enterprises from scaling RPA and moving into cognitive automation!

It's 2018, Let's Talk About Machine Bias

It's 2018, Let's Talk About Machine Bias

The year ahead represents a critical moment for machine learning and AI, as algorithms become smarter—and more subjective. Is it possible to build machines that are free from human biases?

HR is Focused on Digital Transformation, But Less than Half Have the Necessary Resources in Place

HR is Focused on Digital Transformation, But Less than Half Have the Necessary Resources in Place

Despite another year of flat to decreasing budgets and headcounts, HR organizations are focused on helping their companies unlock the value of digital transformation this year, according to 2018 Key Issues Research from The Hackett Group, Inc. (NASDAQ: HCKT). But while most HR executives recognize the future potential of digital technology to transform the enterprise as well as HR roles and operating models, less than half feel their organizations have the resources and capabilities in place to execute and support their company’s digital transformation strategy. To learn more about HR organizations are being asked to do more with less, and how this is influencing their improvement initiatives for 2018, download this article.


4 Examples of Companies that Have Created More Jobs with Bots

4 Examples of Companies that Have Created More Jobs with Bots

According to the Pew Research Company, Americans don’t like the look of the future when it comes to robotics. There is a growing concern with the elimination of jobs as more robotic workers are 'hired.' Pew asked respondents if they were more worried or optimistic about potential automation developments. Those included:

  • Future where robots and computers can do many human jobs
  • Development of algorithms that can evaluate and hire job candidates