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Business Process Optimization: Utilizing Intelligent Automation as a Strategic Business Partner for Human Resources

Business Process Optimization: Utilizing Intelligent Automation as a Strategic Business Partner for Human Resources

In this interview with Samit Nag, the Head of Human Resource Development Services (HRDSO) at The World Bank, readers get an inside look at what it takes to transform HR from a technological standpoint. Nag has experience taking The World Bank from basic RPA for HR services  to a full-blown intelligent solution. In his interview, he emphasizes the importance of keeping a human-centric approach as well as optimizing for the business processes.


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